Kandora.in follows a friendly policy to ensure your purchases are free of stress. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.

Size Exchange:

If the customer has any size issue with the product delivered then he/she needs to mail us at support@kandora.in within 24 Hours from the date of delivery of the parcel. Exchanges are allowed on size issues only. Exchange will not be issued on product exchange.

Return:

We take returns on items sold. We have no questions asked return policy. Product should be in original form with tag..

Damaged/Wrong Delivery:

If it's a damaged/defective product, incorrect item sent, such cases are to be informed within 24 hours of delivery. we will replace the product with the next fastest possible courier facility. However, when a product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well. Still, if there is an issue with the product we would resolve it for you.

When Exchange is not accepted?

Exchange not accepted due to color Difference. 10% Colour difference might be there due to screen resolution and lights.

Exchanges are not accepted if Customer does not like the material or color of the product order. As we use the best quality material in the market and all product details are mentioned in the Product description. We would suggest you to please read all the details before placing the order. Exchanged products can’t be returned in future.

What categories fall under exchange policy?

Only Kurtis can be exchanged with different sizes

Validity of Credit voucher issued for exchange will be of 365 days.

Cancellation:

If you have to cancel any order, please do it within 24 hours of placing the order by contacting us at support@kandora.in. Such refund will be initiated after deducting the payment gateway charges (2.5%).